Diagnostic
Access to information should follow a clear process.

PAIA Manual and information requests.

3 min read

This page explains who receives a request, which records may exist, which prescribed form to use, what information is required, which fees may apply and how the request will be handled.

Verified organisation details

  • Legal entity: [LEGAL ENTITY]
  • Registration number: [REGISTRATION NUMBER]
  • Information Officer: [INFORMATION OFFICER]
  • Deputy Information Officer (where applicable): [DEPUTY INFORMATION OFFICER]
  • Physical and postal address: [ADDRESS]
  • Telephone: [TELEPHONE]
  • PAIA email: [PAIA EMAIL]

Available materials

Accessible approved versions of the PAIA Manual, prescribed request form, fee information, available-record schedule and applicable POPIA forms are provided on request.

Request process

  1. Identify the record clearly.
  2. Complete the prescribed form.
  3. Explain the right involved where required.
  4. Provide information needed to verify and communicate with you.
  5. Submit through the published PAIA route.
  6. Pay an applicable prescribed fee where required.
  7. Retain the reference.

SI does not promise that every requested record will be disclosed. An internal request register covers the request, owner, correspondence, decision, reasons, outcome, review and closure.

The Search Intelligence approach Contact the Information Officer Trust and Assurance

Make the request clear. Make the process equally clear.